policies


Accepted Payments

We accept PayPal and Visa, American Express, MasterCard, and Discover Credit Cards through Shopify credit card processing and PayPal credit card processing. 

 

Please note orders paid with PayPal Checks will not ship until payments have been received.  This could take up to 2 weeks. 

 

Please note 6% sales tax will be added to all PA orders for non clothing items such as jewelry.

 

Returns & Exchanges

If you need to return your item(s) for whatever reason, please contact us at info@mmofphilly.com within 3 business days of arrival, prior to mailing back your items. Sale items are final sale. We will arrange a refund excluding shipping costs within 3-5 business days if needed.  Your refund will be credited back in the original form of payment.  Outside of 7 business days (14 business days max), you may qualify for a credit or exchange.  Please note, items must be unused and unworn prior to returns and exchanges.  Credits are good only for the refund amount, excluding shipping, and can only be used at www.mmofphilly.com.  Etsy purchases must be handled via Etsy.

 

If sizing is incorrect, you may mail back the unworn item, upon receipt of the item(s) we will send an invoice for the new shipping charges and mail out the correct size.

 

Shipping

All orders are shipped via the United States Postal Service (USPS). All orders will ship within 7 - 14 business days.

Most orders ship USPS First Class Mail which should arrive within 2 - 5 business days.  USPS Priority Mail and USPS Priority Express upgrades are available during check out. Customers are responsible for shipping charges. Shipping costs are based off of USPS's current rates. Customers are responsible for providing the correct shipping address. We ship to the address provided.  Please allow 24-48 hours for your tracking information to update.  If your package is delayed in-transit please contact USPS.  If your tracking hasn't update please contact USPS.  If your package has been returned to sender please email us at info@mmofphilly.com

 

We are not responsible for lost or stolen packages.  Upgrading to priority mail will add insurance to cover the cost up to $50.  If you would like to add insurance to your package please email us at info@mmofphilly.com and/or leave a note on your order during check out.  Free Shipping on orders of $60+ ships USPS First Class Mail and excludes International Shipping.

 

International Shipping

International orders may take 2-4 weeks for delivery.  We ship USPS.  Once your package is out of the US we have no way of tracking the order.  Please be patient and contact your local Post Service for updates. We are not responsible for delayed and/or lost or stolen packages, however we will do what we can to help locate your package.

 

 

Custom Orders

All custom orders are final including name/personalized headbands.  You may not return and/or exchange any custom and personalized items.